FAQ

Q: How can I place an order?
A: Simply browse our website, add your desired items to the cart, and follow the checkout process.

Q: Do you offer international shipping?
A: Yes, we do! We provide international shipping to various destinations. Shipping costs and delivery times may vary.

Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the shipping carrier's site.

2. Payment and Security:

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods. Your financial information is always kept secure.

Q: Is my personal information safe when I make a purchase?
A: Absolutely. We prioritize the security of your personal information and use industry-standard encryption to protect your data.

3. Returns and Refunds:

Q: What is your return policy?
A: Please refer to our Returns Policy for detailed information on returns, exchanges, and refunds.

Q: How do I initiate a return?
A: Contact our customer support at support@offs.toys to initiate the return process.

4. Product Information:

Q: Can I cancel or modify my order after placing it?
A: Once an order is placed, it enters our processing system. Contact us immediately, and we'll do our best to assist you.

Q: Are the colors of the products accurate on the website?
A: While we strive for accuracy, the colors may appear slightly different due to variations in monitors and screen settings.

5. Customized Products:

Q: How can I order a custom product for an influencer?
A: We'd love to help! Contact us at custom@offs.toys to discuss your vision and requirements.
We hope these FAQs answer your questions. If you need further assistance, reach out to us, and we'll be happy to help!